P.1-12
Corporate Introduction, Objects, Missions and Corporate Values, Foreword, Chairman's Report, Executive Committee and Sub-Committees 2019-2020, Organizational Structure, Corporate Strategic Leadership Team

P.13-74
Service Highlights, Partnership & Alliance Projects and Donations, Service Reports and Statistics

P.75-96
2018-2021 Corporate Strategic Plan, Quality Management System, Corporate Quality & Utilization, Implementation of 'Best Practice Manual', Staff Engagement, Finance and Information Technology, Student Placement, Financial Overview, Customer Satisfaction Survey, Contact Information of Service Units, Acknowledgements